Things to Know:

• Payment should be updated and account has no outstanding balance.
• No pending aftersales request.
• Service Connection Fee to be charged to your PLDT account
• P300 Random number.
• P3,000 Any other regular number selected by the subscriber
• P5,000 Pre-selected numbers ”attractive numbers” (e.g. 8888, 777, 1234)
  Sample of Pre-Selected numbers requested by subscriber.
  • Repeating last 3 digits e.g. 812-1333
  • Repeating last 4 digits e.g. 812-1111
  • Repeating last 4 digits e.g. 812-1313
  • Other pre-selected numbers: 1234, 7777, 8888 e.g. 812-1234 
• Note: Amount shown are all VAT inclusive

Things to Know:

• New area should either be Fiber ready or serviceable by PLDT.
• Account should be active and no unpaid balance and pending aftersales request
• A new number will be allocated to the service. Request to retain telephone number can be accommodated depending on availability
• There will be service interruption while processing relocation. Service will resume once installation to new address is complete
• Transfer Fee of P1,100 (VAT inclusive) will be charged to PLDT account. This can be waived depending on credit rating & tenure
• Continuous lock-in period
• Pro-rated or partial monthly service fee
• Pre-Termination Fee will be charged in case of disconnection
• Other documentary requirements may be required

Things to Know:

• Completely filled out and signed CIS (Customer Information Sheet) Form
• Valid Government ID of existing and new customers
• New account number will be assigned to new owner, if not an immediate family member (spouse, child or sibling of the outgoing customer)
• No pending aftersales request
• Pro-rated or partial monthly service fee
• Settlement of outstanding balance and keeping the account active are preconditions to the approval of the transfer.
• Transfer shall take effect and binding once validated, approved and processed by PLDT
• Other documentary requirements may be required
  • Death Certificate of outgoing customer if already deceased 
  • Letter of Request/Authorization is mandatory for Non-Customer on Record.

Things to Know:

Requirements for New Subscribers

• Customer Application Form
• Subscription Certificate (SubCert)
• Customer Authentication

Requirements for Existing Subscriber(SOR)

• Customer Authentication
• Account should have no unpaid balance at point of NDD/IDD feature application.
• Account should not be under account treatment at the point of NDD/IDD feature application