Registration with the PLDT Home Rewards Program
PLDT Inc. (“PLDT”) is committed to continuously provide better products, services, and benefits to our customers through the PLDT Home Rewards Program (“PLDT Rewards”). PLDT Rewards enables customers to earn points and rewards as they enjoy PLDT Home services. PLDT Rewards is operated by PLDT in partnership with MVP Rewards and Loyalty Solutions Incorporated (“MRSI”), a PLDT subsidiary.
To join PLDT Rewards, you are required to register with the Most Valuable Partner Rewards (“MVP Rewards”) program of MRSI. MRSI may process your personal data for purposes in addition to your participation in PLDT Rewards. To know more about how MRSI processes your personal data, you may email MRSI’s Data Protection Officer at ask@mvprewards.com.ph.
Cancellation of your MVP Rewards membership will also result in the termination of PLDT Rewards registration and forfeiture of any privileges you may have earned under the PLDT Home Rewards program. However, you may withdraw your participation in the PLDT Home Rewards program by contacting MRSI through ask@mvprewards.com.ph. This will not affect your MVP Rewards account.
Your rights and choices
The Data Privacy Act gives you certain rights to your personal data. Subject to exceptions under the law, you are entitled to request:
1. Access to the personal data we process about you;
2. Rectification of your personal data if it is found to be outdated, inaccurate, or incomplete;
3. Erasure of your personal data in cases where it is no longer needed to achieve the legitimate purpose of its processing;
4. Restriction of processing of your personal data in limited circumstances;
5. Portability of your personal data so that you may receive a copy thereof or that we transmit the same to another company on your behalf.
Depending on the circumstances, such as when we process your Personal Data based on your consent, you may also have the right to object to the processing thereof. If you believe that your data privacy rights have been violated in your participation in the “PLDT Home Rewards Program”, we encourage you to contact PLDT’s Data Privacy Officer to seek resolution of your complaint. You also have the right to go directly to the National Privacy Commission or to make a claim against PLDT before a competent court.
To exercise any of your rights, you may get in touch with our Data Privacy Officer through:
PLDT Home Data Privacy Office
Ramon Cojuangco Building, Makati Avenue, Makati City 1200 Philippines
homedpo@pldt.com.ph