Rewards

The MVP Rewards program was discontinued on January 1, 2023. If you have a PLDT Home account linked to your MVP Rewards membership, your member records and PLDT Home Rewards transaction data will be migrated to the new PLDT Home Rewards platform starting June 14, 2023. This means that you will be able to continue using your PLDT Home Rewards crystals to redeem rewards on the new platform.

If you are an MVP Rewards member with no linked PLDT account, all your membership records will be deleted on June 14, 2023. This means that you will no longer be able to access your points or redeem rewards.

If you have a linked PLDT Home account to your MVP Rewards account, you can continue your PLDT Home Rewards membership by following these three easy steps:

1. Log in to your account via https://rewards.pldthome.com/login.
2. Accept the new PLDT Home Rewards program T&Cs.
3. Nominate a new password.

Once you have completed these steps, you will then be able to continue using your Crystals to redeem rewards on the new platform.

The new PLDT Home Rewards program terms and conditions (T&Cs) only allow Subscribers-On-Record or “SOR” to join the program. This means that if you are not the SOR for the PLDT Home account that is registered to your PLDT Home Rewards membership, you will not be able to continue as a member of the program under the new T&Cs.

However, there are two things you can do if you are not the SOR for the PLDT Home account that is registered to your PLDT Home Rewards membership:

1. Request for a transfer of ownership. If you are the new owner of the PLDT Home account, you can request for a transfer of ownership. To do this, you can read how to accomplish this easily here.
2. Update your PLDT Home Rewards membership records. If you do not own the PLDT Home account that is registered to your PLDT Home Rewards membership, you can update your membership records to reflect the SOR's information. You can do this by filing a request via email (homerewards@pldt.com.ph), OR if you are not a PLDT subscriber, you may apply for a PLDT service and re-join PLDT Home Rewards.

Failure to update your records by January 1, 2024 will mean that you will not be able earn any additional Rewards Crystals for the rest of 2023 and will result in loss of program membership.

To update your membership record to the subscriber on record, kindly email to homerewards@pldt.com.ph the following: SUBJECT: UPDATE MEMBERSHIP REQUEST

Hi Home Rewards,

I would like to request for updating my rewards membership profile
Please see details below:

EXISTING MEMBERSHIP DETAILS
Account number linked:
Existing Member Name:
Mobile Number of Existing Member:

NEW MEMBER DETAILS:
New Member Name (SOR):
Mobile Number (SOR):
Thank you

Your Crystals will remain valid as long as you meet the following requirements:

• You are the Subscriber-On-Record of the PLDT account linked to your Home Rewards membership.
• You accept the new PLDT Home Rewards program terms and conditions (T&Cs) and nominate a new password on or before December 31, 2023.

If you meet these requirements, your Crystals will be valid until March 31, 2024. You can use them to redeem rewards on the PLDT Home Rewards platform.

If you do not meet these requirements, your Crystals will expire on January 1, 2024. You will not be able to redeem them or transfer them to another account.

Here are the specific steps to keep your Crystals valid:

1. Log in to your PLDT Home Rewards account at https://rewards.pldthome.com/login.
2. Click on the ""Accept T&Cs"" button.
3. Enter a new password and click on the ""Submit"" button.

If you are not the Subscriber-On-Record, you can still redeem your Crystals until December 31, 2023. However, you will not be able to earn additional Crystals until you are able to update your membership records to match the details of the PLDT subscriber-on-record.

The Terms and Conditions (T&Cs) you previously accepted when you joined the PLDT Home Rewards program were for MVP Rewards, a coalition rewards program owned and operated by MVP Rewards & Loyalty Solutions, Inc. In this program, PLDT Home Rewards was a participating member. However, the MVP Rewards program has been discontinued since January 1, 2023.
The new T&Cs are specific to PLDT Home Rewards, which is now fully owned and managed by PLDT Home. These new T&Cs reflect the changes that have been made to the program since it was launched, as well as the new ownership structure.

Here are some of the key changes in the new T&Cs:
• The program is now only open to Subscribers-On-Record of PLDT Home accounts.
• The program has a new rewards catalog, with a wider variety of rewards to choose from.

If you do not accept the new T&Cs, your PLDT Home Rewards membership will be terminated by January 1, 2024. This means that you will no longer be able to earn or redeem Crystals, and your membership records will be deleted.

You need to de-link and re-link the PLDT accounts you have listed under your PLDT Home Rewards membership. To do so, please visit https://pldthome.com/rewards, and de-link/re-link your accounts

Since our new program T&Cs will only allow Subscribers-On-Record to register and link accounts, any PLDT account/s not under your name can no longer be linked to your Home Rewards membership. You can only link/earn from accounts in which you are the subscriber-on-record.

Starting August 22, 2023, you can access your Home Rewards account via the PLDT Home Rewards webpage https://pldthome.com/rewards and click Log-in, input your mobile number and password.

Log-in to your PLDT Home Rewards account and click the “Redeem Now” button.

You have two options. First, you can send an email to askhomerewards@pldt.com.ph and request for unenrollment from PLDT Rewards. Second, you can delete or unlink all your PLDT accounts from PLDT Rewards, and in doing so, we will unenroll your PLDT Home Rewards account.