Home Rewards Welcome Letter

WELCOME NOTIFICATION FROM PLDT

Dear Valued Subscriber,

Effective June 21, 2023, MVP Rewards and Loyalty Solutions, Inc. (“MRSI”) will transfer the PLDT Home Rewards Program (the “Program”) back to PLDT Inc. (“PLDT,” “We,” or “Us”).

This development would mean that:

The Program will be owned and operated entirely by PLDT;
All Personal Data that you previously submitted to MRSI for your registration to the Program will be transferred to PLDT;
You will need to accept the new Program Terms and Conditions to continue your membership and qualify for the Program benefits;
All Crystals that you have earned for 2023 under the Program will be transferred to PLDT.
- If you are the Subscriber-On-Record (“SOR”) of the PLDT Home account/s previously linked under the Program, the validity period of these Crystals will remain the same;
- If you are not the SOR, you will need to update your rewards membership profile based on the new Program Terms and Conditions under PLDT to continue earning Crystals;
The ways in which members may continue to earn Crystals for the Program will remain the same; and
Moving forward, all communication that you will receive in relation to your membership in the Program will be sent from and by PLDT.

You may read the Terms and Conditions of the PLDT Home Rewards Program here.

Starting June 21, 2023, PLDT will also become the Personal Information Controller (PIC) of your account, giving us control and accountability over the processing of your Personal Data. For more information on PLDT’s Privacy Policy on the use and protection of your personal data as you continue your membership in the Program, please visit http://pldthome.com/rewards/privacy-notice. If you have questions on PLDT’s Privacy Policy or any matter relating to the processing of your Personal Data, you may get in touch with PLDT’s Data Privacy Officer via email at dpo@pldt.com.ph.

If you wish to speak directly to a PLDT representative for more information about this transition, you may contact 171 or visit our support page at https://pldthome.com/support.

We assure you that the quality of service that you will receive shall be on a par with, if not better than, the quality of service provided to you previously by MRSI. We are working closely with them to guarantee the seamless transition of your account and earned Crystals into our operations.

Sincerely,
Patrick S. Tang
Head – PLDT Home Customer Management

Frequently Asked Questions

What will happen to my MVP-Rewards account?

The MVP Rewards program was discontinued on January 1, 2023. If you have a PLDT Home account linked to your MVP Rewards membership, your member records and PLDT Home Rewards transaction data will be migrated to the new PLDT Home Rewards platform starting June 14, 2023. This means that you will be able to continue using your PLDT Home Rewards crystals to redeem rewards on the new platform.

If you are an MVP Rewards member with no linked PLDT account, all your membership records will be deleted on June 14, 2023. This means that you will no longer be able to access your points or redeem rewards.

What do I need to do to continue on with PLDT Rewards?

If you have a linked PLDT Home account to your MVP Rewards account, you can continue your PLDT Home Rewards membership by following these three easy steps:

Log in to your account via https://rewards.pldthome.com/login.
Accept the new PLDT Home Rewards program T&Cs.
Nominate a new password.

Once you have completed these steps, you will then be able to continue using your Crystals to redeem rewards on the new platform.

I am not the subscriber-on-record (“SOR”) for the PLDT Home account that is registered to PLDT Rewards. What will happen under the new T&Cs?

The new PLDT Home Rewards program terms and conditions (T&Cs) only allow Subscribers-On-Record or “SOR” to join the program. This means that if you are not the SOR for the PLDT Home account that is registered to your PLDT Home Rewards membership, you will not be able to continue as a member of the program under the new T&Cs.

However, there are two things you can do if you are not the SOR for the PLDT Home account that is registered to your PLDT Home Rewards membership:

Request for a transfer of ownership. If you are the new owner of the PLDT Home account, you can request for a transfer of ownership. To do this, you can read how to accomplish this easily here.
Update your PLDT Home Rewards membership records. If you do not own the PLDT Home account that is registered to your PLDT Home Rewards membership, you can update your membership records to reflect the SOR's information. You can do this by filing a request via email (homerewards@pldt.com.ph), OR if you are not a PLDT subscriber, you may apply for a PLDT service and re-join PLDT Home Rewards.

Failure to update your records by January 1, 2024 will mean that you will not be able earn any additional Rewards Crystals for the rest of 2023 and will result in loss of program membership.

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