PLDT HOME REWARDS PROGRAM
TERMS AND CONDITIONS

Welcome to the PLDT Home Rewards Program (“Program”)! The following terms and conditions (“Terms”) shall serve as the agreement between you (“You”, “Your”, or “Member”) and PLDT Inc. (“PLDT”, the “Program Operator”, “We” “Us” or “Our”). These Terms, which include the (i) Privacy Policy, (ii) Mechanics, and/or (iii) Communication Materials, Notification or any guidelines provided in the Website, serve as a basis to define the conditions for Your membership in the Program and Our rights and responsibilities in implementing the Program. Please read these Terms carefully since these cover the general description of the Program.

Unless applicable laws expressly require otherwise, You are hereby deemed to have fully accepted and given your consent to these Terms, and considered as registered to the Program, under any of the following instances: a) You submit and agree to the Subscriber Declaration set out in the PLDT customer application form upon application and subscription to a service under PLDT Home; and b) You submit any application form via physical or electronic form. PLEASE DO NOT DO ANY OF THESE THINGS IF YOU DO NOT AGREE WITH THESE TERMS. BY REGISTERING TO THE PROGRAM, THE MEMBER AGREES, WARRANTS AND REPRESENTS THAT ALL PERSONAL INFORMATION PROVIDED IS TRUE, ACCURATE, AND VALID.

1. Definition of Terms

   The following terms, words or phrases shall have the following meaning under these Terms unless the contrary expressly indicates or the context indicates otherwise.

   “Communication Materials” refers to collaterals and other communication solely intended for the Member sent by the Program Operator such as but not limited to short messaging service or SMS, email, Viber message, flyers, catalog, or Website information containing details of the Program and/or any of its campaigns.

   “Covered Service/Product or CSP” refers to any product or service offered by PLDT Home which, when availed of, subscribed to, or purchased by the Member, shall earn corresponding Crystals based on the Mechanics.

   “Covered Transaction or CT” refers to any transaction, action or activity (e.g. payment of PLDT Home bill, upgrades, enrollment to auto-charge payments or electronic statement of accounts or eSOA, etc.) which, if performed by the Member, shall earn corresponding Crystals based on the Mechanics.

   “Crystals” refers to the corresponding loyalty rewards or points earned by the Member pursuant to the relevant Mechanics after purchasing, subscribing to, or availing of a CSP, or performing a CT. For the avoidance of doubt, Crystals cannot be used for payment of goods and services, except when these are redeemed in the PLDT Home Rewards Marketplace redemption page.

   “Member” refers to a Subscriber, who has applied for, or has been invited to, and was successfully admitted to the Program until his/her Membership is terminated in accordance with the Terms.

   “PLDT Home Rewards Program Member ID” refers to a unique number created by the Program Operator and issued to a Member following admission to the Program.

   “Mechanics” refers to the various guidelines defining the terms and conditions for which a Member may use, enjoy or earn Crystals, redeem items in the PLDT Home Rewards Marketplace or other Program benefits. The Mechanics are available and may be found in the Website, Notifications, or Communication Materials and may be amended from time to time with notice to the Member.

   “Notification” refers to PLDT Home Rewards Program related updates intended for the Members such as but not limited to PLDT Home Rewards Program Member ID status, earned Crystals, promotional advertisements, Mechanics, and system advisories sent to the Member via SMS, email, or such other channels.

   “PLDT Home Rewards Marketplace” refers to the page within the PLDT Home Rewards Member Portal where Program Members can see the catalog of vouchers that can be redeemed with their earned Crystals.

   "PLDT Home Rewards Member Portal” refers to the the website where Subscribers can sign up for a membership or log-in to the Program as Members to check their Crystals balances, transaction history, and the PLDT Home Rewards marketplace for a full catalog of redeemable items.

   "Service Account" or “Service Account Number” refers to the Member’s service account/s or service account number/s issued by PLDT Home in relation to the PLDT Home service/s subscribed to, which has been linked to his or her PLDT Home Rewards account for purposes of receiving Crystals.

   “Subscriber” refers to a PLDT Home customer or subscriber on record who is eligible to be a Member of the Program. Unless otherwise expressly stated, a Subscriber is not automatically a Member of the Program.

   “Third Party Providers” refers to affiliates, subsidiaries, and contractors engaged by the Program Operator to provide services necessary to manage and operate the Program or any of the Program’s features.

   “Website” refers to https://rewards.pldthome.com.

2. Program Overview

   PLDT Home Rewards Program is the loyalty program of PLDT Home. Membership is a privilege granted to Subscribers for their continued loyalty to PLDT Home. A Subscriber is not granted any vested right to be admitted or accepted to the Program by virtue of being a subscriber and must be accepted into the Program by the Program Operator. The Program Operator may terminate, amend, modify or revise the Program and its Terms anytime.

   1. Eligibility and Registration
      • The Program is open to PLDT Home Subscribers with a residential landline or broadband service subscription in good standing. To be admitted into the Program, the customer applying to be a member needs to be the subscriber on record. PLDT Home Biz and Enterprise customers are not eligible to join the Program.
      • By registering in the Program, the Subscriber agrees, warrants and represents that all the personal information provided by him/her is true, correct and complete.
      • By registering in the Program, the Subscriber acknowledges that PLDT will send service-impacting advisories and updates, as well as Program-related educational campaigns to the Subscriber’s designated contact channel.
      • The Member agrees to these Terms, including the Privacy Policy.
      • The Program Operator reserves the sole and exclusive right, and without any liability, to determine acceptance or rejection of an application of membership to the Program.
      • Membership in the Program shall be continuous until terminated pursuant to the Terms.
      • Unless otherwise provided herein, a Member may enroll or unenroll a Service Account Number anytime during his /her membership by logging into the Website.
   2. Earning of Crystals
      • Only PLDT Service Accounts that are active AND are linked to a PLDT Home Rewards Program Member ID will earn Crystals, as defined in the Mechanics.
      • Accumulation of Crystals is governed by the Mechanics stated in the Website.
      • PLDT reserves the right to initiate additional programs or Covered Transactions for Crystals-generation subject to these Terms and, unless otherwise stated, to the terms and conditions of each program, activity, or Covered Transaction.
      • Transfer of Crystals from a permanently deactivated Service Account is not allowed.
   3. Validity of Crystals
      • Crystals are treated as a reward that can be earned, subject to the following conditions:
        • Account transactions are within the scope of the transactions defined by the Mechanics and these Terms and/or fall under Covered Transactions; and
        • Crystals are redeemed before the set expiry date stated in the Mechanics.
      • The Program Operator reserves the right to delete any Crystals that do not meet the conditions above and/or were credited to the PLDT Home Rewards Program Member ID due to error.
      • Crystals shall expire as defined in the Mechanics.
      • While the Program Operator may, at its own discretion, inform the Members of the status of their Crystals, it is the responsibility of the Members to keep track of earned Crystals and the expiration of such Crystals as detailed in the Mechanics.
      • The Program Operator reserves the right to suspend or exclude a Member from the Program if, in the opinion of the Program Operator, the Member:
        • Has breached the Terms of the Program or his/her membership in the Program.
        • Uses his or her membership not in accordance with the nature and intent of the Program, such as but not limited to misrepresentation.
      • The permanent deactivation of PLDT Service Account/s linked to a PLDT Home Rewards Program Member ID will result to the forfeiture of all earned Crystals in the Member’s PLDT Home Rewards Program Member ID if the deactivated Service Account is not successfully reconnected within ninety (90) days from date of permanent Service Account deactivation. If the permanently deactivated Service Account is reconnected beyond this ninety (90)-day period, the Member will need to re-enroll said reactivated Service Account/s so that it may become part of the Program once more. In case the permanently deactivated Service Account/s is reconnected within ninety (90) days, all accumulated Crystals that are not yet expired will be restored to the Member’s PLDT Home Rewards Program Member ID.
      • All acts of fraud and abuse relating to the earning and/or use of Crystals in the Program may result in the forfeiture of Crystals, without prejudice to other rights which the Program Operator may have.
      • The Program Operator reserves the right to settle any disputes concerning eligibility to the Program, earning and redemption of Crystals, and other aspects of the Program at its own discretion.
   4. Redemption of Crystals
      • The Program Operator periodically will issue Communication Materials detailing the Mechanics for item redemptions and other information about the Program.
      • Crystals can only be used to redeem items indicated in the Communication Materials.
      • Crystals are not convertible to cash but may be used to redeem items and/or services in the PLDT Home Rewards Marketplace.
      • Redemption requests, once received by the Program Operator, cannot be cancelled.
      • All acts of fraud and abuse relating to the redemption of items in the PLDT Home Rewards Marketplace may result in the forfeiture of Crystals, without prejudice to other rights which the Program Operator may have.
   5. Redemption Options
      • Members may redeem items available in the PLDT Home Rewards Marketplace in exchange for Crystals or based on other special conditions indicated in Communication Materials.
      • Members may also convert earned Crystals to the rewards points or currency of identified PLDT Home Rewards partners as listed in the PLDT Home Rewards Marketplace.
      • Redeemable items may also include rewards for exclusive events in the form of event discounts, raffle entries, and/or free event invitations. These will run for a limited period in conjunction with the specific event.
      • The Program Operator reserves the right to collaborate with individual partners, indirect aggregators, and/or loyalty aggregators. Members may refer to the Privacy Notice for the list of partners and third-party providers that the Program Operator engages with to deliver the Program or any of the Program’s features.
   6. Participating Programs
      • Subject to the specific programs’ terms and conditions, Crystals can be converted to or redeemed for other benefits in participating programs specified in the PLDT Home Rewards Marketplace.
      • Participating rewards benefits are not exchangeable, refundable, or redeemable for cash or credit under any circumstances and are subject to the terms and conditions as may be prescribed by the specific program.
   7. Disclaimers
      • While the Program Operator has taken, and will take, reasonable care to ensure that any information it publishes in relation to the Program is accurate, You use this Website and information at your own risk. The information, materials, and services provided on or through this Website are provided "as is" without any warranties of any kind, including warranties of merchantability, fitness for a particular purpose or non-infringement of intellectual property. Some information, materials, and services provided on or through this Website may be out of date, and PLDT does not make any commitment or assume any duty to update such information, materials or services. All descriptions of rewards in the Communication Materials and other Program offerings are based on information provided by suppliers.
      • Items photographed in the Communication Materials may differ slightly in color from the actual items.
3. Termination of Membership and Program
   1. A Member may terminate his/her membership by sending a written notice of termination (“Termination Notice”) to the Program Operator. Any Member-initiated termination shall be effective on the date the Program Operator receives the Termination Notice.
   2. The Member will automatically cease to be a Member if he/she ceases to have at least one (1) Service Account enrolled in his/her PLDT Home Rewards Member ID.
   3. The death of the Member automatically results in the termination of his/her Membership.
   4. The Program Operator may immediately terminate the Member’s membership in the event of a Member’s breach of the Terms. The Member is considered to have breached the Terms if he/she commits any of the following:
      • Providing falsified or fraudulent documents or information in support of an application to the Program;
      • Allowing a non-Member to use or avail of the benefits of the Program, unless the same is expressly allowed herein;
      • Any act that materially damages the image or reputation of the Program Operator or any third party providers; or
      • Fraud or misrepresentation; or
      • Any violation of the Terms.
   5. The following are the effects of the termination of the membership:
      • All Crystals earned and/or stored in the PLDT Home Rewards Member ID shall be forfeited.
      • No additional Crystals can be earned by the Member.
      • No other benefits or perks of the Program can be enjoyed.
   6. The Program Operator may terminate the Program subject to the following:
      • If its continued operation is prohibited by law; or
      • Upon sixty (60) days prior written notice to the Member.

      All Crystals earned shall be forfeited once the Program is terminated.

4. Copyright and Trademark
   1. All of the content featured or displayed on the Website such as texts, graphics, photographs, images, moving images, logos, icons, audio clips/sounds, and illustrations ("Content") are owned by PLDT, or its respective owners, including licensors, vendors, agents and/or Content providers that have granted PLDT a valid and enforceable right to use the same. All elements of the Website, including without limitation the general design and the Content, are protected by copyright, moral rights, trademark and other laws relating to intellectual property rights.
   2. All trademarks, service marks and trade names of PLDT, its brands and subsidiaries used herein (including, but not limited to, the PLDT name and the PLDT logo, among others) (collectively "Marks") are trademarks or registered trademarks of PLDT, or its subsidiaries, partners, vendors or licensors that have granted PLDT a valid and enforceable right to use the Marks. The use of the Marks on any other website is not allowed without PLDT’s prior written consent.
5. Force Majeure, Limitation of Liability and Indemnity
   1. PLDT shall not be responsible for damages or for delays or failures in the performance of the Website resulting from acts or occurrences beyond its or your reasonable control, including, without limitation, fire, lightning, explosion, power surge or failure, typhoons, floods, acts of God, other natural disasters, epidemics, pandemics, war, terrorism, revolutions, civil commotion or acts of civil or military authorities or public enemies; any change in law, order, regulation, ordinance or requirement of any government or legal body or any representative of any such government or legal body; or labor unrest, including, without limitation, strikes, slowdowns, picketing or boycotts; inability to secure raw materials, transportation facilities, fuel or energy shortages, or acts or omissions of other common carriers, and any other events analogous to the foregoing.
   2. PLDT does not assume any responsibility for, and will not be liable for, any damages to, or any viruses that may infect your computer, telecommunication equipment, or other property caused by or arising from your access to, use of, or browsing of this Website, or your downloading of any information or materials from this Website. PLDT does not guarantee continuous, uninterrupted, or secure access to the Website or services, and operation of the Website may be interfered with by numerous factors beyond PLDT’s control.
      
      In no event will PLDT, or any of its directors, officers, shareholders, employees, agents, successors or assigns, nor any party involved in the creation, production or transmission of this Website, be liable to you or anyone else for any indirect, special, punitive, incidental or consequential damages (including, without limitation, those resulting from lost profits, lost data, or business interruption) arising out of the use, inability to use, or the results of use of this Website, any websites linked to this Website, or the materials, information or services contained on any or all such websites, whether based on warranty, contract, tort, or any other legal theory and whether or not advised of the possibility of such damages. In the event of any problem with this Website or any content, you agree that your sole remedy is to cease using this Website.
   3. You agree to defend, indemnify and hold PLDT free and harmless from any and all liabilities, costs, and expenses, including reasonable attorneys' fees, related to or in connection with: (a) your participation in the Program or use of the Website; (b) your violation of any of these Terms, including without limitation, your breach of any of the representations and warranties above; (c) your violation of any third-party right, including without limitation any right of privacy, publicity rights or intellectual property rights; and (d) your violation of any law, rule or regulation of the Republic of the Philippines or any other country, relating to the participation in the Program or use of this Website.
6. General Terms
   1. The Terms of the Program can only be changed by the Program Operator who undertakes reasonable effort to communicate and notify the Member. No prior notice is required prior to any change in the Term.
   2. The Member recognizes and agrees that the Program Operator may assign or transfer the Program, including the Terms, to any affiliate company subject to written notice no less than sixty (60) days prior to transfer.
   3. The Program, including all its Terms, shall be governed by laws of the Philippines.
   4. Any dispute in the interpretation or implementation of the Program shall be initially resolved by the parties for a period of sixty (60) days from the time a written notice is sent by one party to the other party. It is understood that this is a condition precedent for any action that may be filed by the party before resorting to any judicial action. Any action in relation to this Program shall be exclusively filed in the courts of Makati City, Philippines.
   5. In the event of a dispute with one or more other users of the Website, the Member releases the Program Operator, its officers, directors, agents, subsidiaries, and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes.
   6. These Terms, the Mechanics, Notification, Communication Materials, and Website information, and such other documents (e.g. pamphlets, Program Website announcements), constitute the entire agreement of the parties with respect to the Program. In the event of conflict between and among the documents referred herein, the following documents shall prevail over the other document/s in the following order: (a) Notification; (b) Communication Materials; (c) Mechanics; and (d) the Terms. Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section. PLDT’s failure to act with respect to a breach by you or others will not result to a waiver its right to act with respect to subsequent or similar breaches. The provisions on Sections E (Force Majeure, Limitations of Liability and Indemnity) shall survive any termination or expiration of these Terms, your access to the Website, or participation in the Program.
   7. If any part, term or provision of this Program shall become invalid or unenforceable, the validity or enforceability of the remaining portions or provisions shall not be affected, and the rights and obligations of the parties shall be construed as if the Term did not contain the particular invalid or unenforceable part, term or provision.