PRIVACY NOTICE
PLDT Landline Plus Prepaid SIM Registration

PLDT Inc. (“PLDT”) respects your fundamental right to privacy and we commit to take great care in safeguarding your personal data. As you submit your application for registration of your Subscriber Identity Module Card (the “SIM Card”) in compliance with Republic Act No. 11934 or the SIM Registration Act and its Implementing Rules and Regulations (the “SIM Registration Law”), we share with you the following principles that govern how your personal data will be collected, processed, and shared in accordance with Republic Act No. 10173, known as the Data Privacy Act, of 2012 and its Implementing Rules and Regulations (the “Data Privacy Law”).

Why we collect your personal data

Your PLDT Landline Plus (“PLP”) has a SIM Card embedded in your landline device. Pursuant to the SIM Registration Law, this SIM Card that powers the wireless connectivity of your PLP must therefore be registered with PLDT.

When you submit your application for registration for your PLP SIM Card, the following personal data will be collected from you.

1. Complete Name;
2. Date of Birth;
3. Gender;;
4. Address; and
5. Valid Government-issued ID (or other similar form of document) with photo.

Please note that, depending on the type of Government-issued ID that you submit, you may inadvertently provide PLDT with other personal data aside from the items listed above (For example, the PhilSys ID includes information on your blood type and place of birth). As said personal data are not required by RA 11934, PLDT will not use said personal data as part of your SIM registration record.

If you are a foreign national, the following personal data will be collected from you:

1. Complete Name;
2. Nationality;
3. Passport Number;
4. Address in the Philippines; and
5. Depending on whether you are visiting as a tourist or under another type of visa:

   For Tourists	For Other Types of Visas
   Proof of address in the Philippines Return ticket showing the data and time of your departure from the Philippines	Proof of address in the Philippines Alien Employment Permit issued by the Department of Labor and Employment Alien Certificate of Registration Identification Card (ACRI-Card) issued by the Bureau of Immigration School registration and ID (for students only)

We will also collect a selfie photo of you with your relevant ID Card/s for our validation purposes, and an alternative contact number and email address where we may contact you in case we need to confirm the information you have provided.

Note that if you are a minor, your PLP SIM Card must be registered under the name of your parent or guardian.

Why your personal data is shared

We have engaged with Smart Communications Inc. (“SMART”) to operate, control, manage, and administer our SIM Registration Portal. In turn, SMART has engaged the services of ZOLOZ Global (“ZOLOZ”) to help us enable the automated validation of the Personal Data you submit to register your PLP SIM Card.

Through a technology called Optical Character Recognition (“OCR”), the information in the government-issued ID you submit, such as your name, date of birth, among others, is automatically transcribed in the SIM Registration form. The same OCR technology will also be used to capture and validate the photograph that you have taken of oneself or selfie using facial recognition. For your security and protection, this OCR technology has been enabled for its spoof detection capabilities in order to prevent another person from impersonating you by using a photo or video to hack or gain unauthorized access to your biometrics.

Any Personal Data processed using the technology of ZOLOZ will be transmitted to the SIM Register of PLDT immediately and will only be retained in ZOLOZ’s systems for a maximum period of 24 hours, solely for quality assurance and audit purposes. After which, ZOLOZ will securely and permanently destroy all Personal Data that it has processed on our behalf.

We have also engaged the services of SMART and its sub-contractor, Infocom Technologies Inc. (“Infocom”), for the manual validation of the Personal Data that you submit to register your PLP SIM Card, in cases where the government-issued ID that you have submitted cannot be processed by the OCR, or if the OCR validation has failed. On our behalf, SMART and Infocom will ensure that your registered name matches the name in the government-issued ID that you have provided.

All of our Service Providers (SMART, ZOLOZ, and Infocom) may only process your Personal Data in connection with the above purposes for which they were engaged. When your Personal Data is shared with our Service Providers, we ensure that it is done on a confidential basis, through secure channels, and in compliance with the Data Privacy Law and other applicable laws and regulations. Only personnel with a need-to-know will have access to your Personal Data.

How your personal data is protected

The integrity, confidentiality, and security of your Personal Data is important to us. This is why we strictly enforce this Privacy Notice and have implemented technical, organizational, and physical security measures that are designed to protect your information from unauthorized or fraudulent access, alteration, disclosure, misuse, and other unlawful activities. Your Personal Data is also protected from other natural and human dangers. We require all our service providers to implement the same security measures.

PLDT shall retain your registration data throughout the period of your PLP subscription and until ten (10) years after your subscription has terminated or your SIM Card deactivated.

Your rights and choices

The Data Privacy Act gives you certain rights to your Personal Data. Subject to exceptions under the law, you are entitled to request:

1. Access to your personal data we process;
2. Rectification of your personal data if it is found to be outdated, inaccurate, or incomplete;
3. Erasure of your personal data in cases where it is no longer needed to achieve the legitimate purpose of its processing;
4. Restriction of processing of your personal data in limited circumstances; and
5. Portability of your personal data so that you may receive a copy thereof or that we may transmit the your personal data to another company on your behalf.

Depending on the circumstances, such as when we process your Personal Data based on your consent, you may also have the right to object to the processing thereof. To exercise any of your data privacy rights, you may contact our Data Privacy Officer through:

PLDT INC.
DATA PRIVACY OFFICE
Address: Ramon Cojuangco Building, Makati Avenue, Makati City, Philippines
Email: dpo@pldt.com.ph

If you believe that your data privacy rights have been violated in the processing of your PLP SIM Card registration, we encourage you to contact our Data Privacy Officer to seek resolution of your complaint. Your rights hereunder are in addition to your rights under the Data Privacy Law including the right to seek recourse before the National Privacy Commission or before a competent court.