Wholehome troubleshooting

A red exclamation mark indicates that one or more Deco Nodes are having connection problems. **Click the icon to display the information.

Solution

Check placement of actual unit if within coverage of previous Deco Nodes
Check LAN connectivity (Main Deco)
Check Wi-Fi receive/transmit of Deco Node using apps (e.g. WiFi Analyzer/ Wifiman)

Either multiple Decos are found, Deco Wi-Fi network cannot be seen by the app, or Deco is not powered on.

Solution

Power on the Deco and pair once LED pulses Blue.
Check LAN connectivity (Main Deco)
Connect manually to the Deco SSID found at the bottom of each Deco M4 unit to pair directly before configuration.

(Deco app prompts "check internet connection")

Check Wi-Fi connection or data connection of the mobile device with the Deco App.
Check LAN cable connection.

Cannot find Deco

Deco M5

Check your mobile device Bluetooth connection or check distance from the Deco being paired
Check Deco app firmware version
Check LAN connectivity
Verify hardware (swap units)

**Option: Connect directly to the Deco Network indicated at the bottom of each Deco M4 Node for easy pairing.