Bills and Payment

Customers will need to contact our Hotline and Social Media channels when requesting a Tax Exemption for their PLDTHome Account

When requesting a Tax Exemption for your PLDTHome Account, here are the channels you can contact:

1. Call 171 Hotline to request for tax exemption.
2. Send us a DM through Facebook and Request for tax exemption.

Here is a list of the documents needed when requesting a Tax Exemption for your PLDTHome Account:

• Letter of Request / Email Request (Indicate Account Number & Account Name)
• BIR Ruling - for international organizations
• Certificate of Exemption - for PEZA, Freeport Area of Bataan, CEZA, Subic Freeport, and Embassy (if applicable)
• Certificate/VAT Exempt Identification Card - for Diplomats (if applicable)

Please ensure that the documents are valid and not expired. For the submission of the required documents, please attach to an email and send to CWT_Retail_PayMan@pldt.com.ph

Once we receive the complete documents, your request will be processed within 10 working days. Please expect an adjustment in your billing statement within 1-2 billing cycles after your request is processed.

Please ensure that the documents are valid and not expired. We are unable to process requests for tax exemption usually due to missing/invalid/expiring documents.

You can follow up your Tax Exemption Request from our Hotline or Facebook Channel.